Click on the ‘Redeem Card’ tab on the menu on the left side in your account area.
You need to fill all the details (follow all instructions) in the form which appears on your screen.
Ensure you choose the method in which you would like to receive your funds. Based on the mode of payment you chose, we will process your request. We send bank transfers or make bitcoin payments at the moment.
You can click on submit button after you complete all sections in the page. Your Redeem request is now placed.
We will now receive your Redeem Request at our end and will process the Redeem request for you.
You will receive you’re your funds based on the chosen method of receipt.
AstroPay Card can be used at any of the hundreds of websites that offer AstroPay as a payment option. We are adding more sites all the time. If your favorite site doesn’t offer AstroPay, please let us know and we’ll see what we can do to help.
To deposit or pay online with your AstroPay Card, once you reach the checkout page at the online store, simply choose AstroPay Card as your payment method, enter the 16-digit card number, security code (CVV) and the expiration date (EXP DATE). You should see that your payment is confirmed instantly.
Some countries impose daily and monthly limits and so it will depend on the country in which you reside. For more information about what the limits are please contact customer support at firstname.lastname@example.org
Yes. This is possible as long as your cards have not expired. In order to merge two cards, you must first buy a new card and, after receiving the card details by email, you will then be able to request the merging of your card balances by contacting customer support. When the card balances have been merged, you will receive confirmation by email.
Firstly, AstroPay is fully compliant with the banking regulations in each of the countries in which we operate. We comply with all the legal and other regulations in each country.
You can only use the funds available on your prepaid cards, so that you avoid overspending and minimizing your risk.
Should you be experiencing difficulties completing your registration, please contact our customer support team at email@example.com. Please notify us of the error message you received and your personal information: full name, a valid ID (CPF, ID, Certificate of Citizenship), date of birth and e-mail address.
Once you have registered, you can only change your password, address and phone details in the ”My Account’’ tab. If you want to change any other information, such as name, ID document or email address, please contact customer support at firstname.lastname@example.org
In case of an error during the process of depositing or paying with your AstroPay Card, please check that the Card information you have entered is correct. If you still have issues, please contact customer support at email@example.com and report the error message.
AstroPay has daily and monthly limits, imposed in certain countries. If you receive this message you might have reached the limits available in your country. If you get this message and you haven’t reached these limits, please contact customer support at firstname.lastname@example.org
In the rare circumstances when this may occur, we would advise you to disable your Pop-ups, and/or to log in from another browser and/or to clear all your history of websites visited or cache. If you have performed all these procedures and still cannot complete your purchase, please contact customer support at email@example.com who will direct your query to our technical support team to conduct an analysis of the problem.